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Capturing Customers Hearts

ISBN 10 : CORNELL:31924087317545
ISBN 13 :

We all realize how important customers are. We all know what will help build a good relationship with our customers. Yet so often it is done badly. Unlike great products and low pr..


Agency Account Handling

ISBN 10 : 9780470871607
ISBN 13 : 0470871601

Agency Account Handling strives to distinguish between good account handling and great account handling. This book will help you understand the wider picture of client servicing, g..


The Invisible Customer

ISBN 10 : 074943144X
ISBN 13 : 9780749431440

In this in-depth look at the customer care element of e-business, Brian Clegg offers an innovative, hands-on guide to an oddly neglected but crucial topic. In today's digital Wonde..


Instant Negotiation

ISBN 10 : 0749433876
ISBN 13 : 9780749433871

This addition to 'Instant' series tackles the problem of successful negotiation. With practical advice, proven tips and with a set of easy-to-use activities this book will help rea..


Wonder Woman

ISBN 10 : 9780230594036
ISBN 13 : 0230594034

Women are the most financially attractive target audience and buy the majority of products and services, so improving the way we market to women is the easiest and most effective b..


Crash Course In Creativity

ISBN 10 : 0749438339
ISBN 13 : 9780749438333

* Crash Course Series books offer rapid, structured introductions to key managment skills..


Intelligent Decision Technologies

ISBN 10 : 9781614992646
ISBN 13 : 1614992649

The field of intelligent decision technologies is interdisciplinary in nature, bridging computer science with its development of artificial intelligence, information systems with i..